Privacy notice and legal information

Your log, your details and your settings are stored on this device, in this browser. There is no account and no copy on our servers. Clearing site data, uninstalling the browser or app, losing or resetting the device, or a browser fault can erase them permanently, and we cannot recover them.

You are responsible for making your own backups (Privacy centre) and for keeping them safe. If you set an app lock code or a passphrase and forget it, nobody, including us, can recover what it protects.

You are responsible for the accuracy of what you enter, and for who can use your device. Anyone who can open your unlocked device can see your log unless you use the app lock.

We do not collect, receive or store your health data. It never leaves your device unless you choose to move it: by exporting a backup or report, by sharing a snapshot link (the data sits inside the link itself), by turning on live sharing (the data goes directly to the devices you invite, see section 6), or by using an optional feature that is switched on by you.

Optional features that contact other services only when you use them include food lookup (Open Food Facts) and any smart-parse or similar helper shown in the app. When you use one, the text or search term you send goes to that service and is governed by its own terms. The app checks that you have chosen the feature before sending anything.

Ask GlucoNexa sends only the question you type to MSRX and to Groq, an AI service, to be answered. Your recent readings are added only when you tick the box that says so, for that chat, and are not kept by MSRX. Do not type your name or other personal details into it.

The details you give on the first screen (name and the optional fields) are stored encrypted on this device and are used only to personalise the app and, if you choose, your reports. The Privacy centre shows what the app holds and lets you delete it.

You can share some of your records with people you choose, as a snapshot link (a fixed copy inside the link) or as a live link (updates sent directly from your device to theirs while your app is open). You decide what is shared, for how long, and with whom. Share only information you are entitled to share; if a profile belongs to someone else, you must have their permission or be their parent or legal guardian.

Live links are end-to-end encrypted and signed by your device. The operator never receives or stores the shared data. A relay service hosted on Cloudflare introduces the devices and, on some networks, forwards encrypted data it cannot read; the relay, a public connection server (STUN, run by Google) and the devices involved can see the internet (IP) addresses of the devices, as with any direct connection.

Anyone who has a link, and its passphrase if one was set, can see what it shares until it is turned off or ends, including anyone it is forwarded to. Turning a link off, or letting it end, stops further updates and asks the viewer's app to erase its saved copy. It cannot undo what someone has already seen, recorded or copied. The operator cannot see, recover, revoke or delete links or copies on your behalf.

Shared information is what you logged. It is not monitored by anyone, raises no alerts, and must not be relied on for emergencies or as medical advice, by you or by the people you share with. The operator is not responsible for how a person you share with uses the information, to the extent the law allows.

If you open a link someone shared with you, you must be the person it was meant for, keep it confidential, and use it only to support that person's care with their agreement. If it reached you by mistake, close it without opening the records and let the sender know.

Parts of the app rely on independent services: our web host (Vercel) that delivers the app, a relay and network services for live links (Cloudflare and a public STUN server run by Google), an AI service for the helper (Groq), a language-model service that can check questions and read quick-log sentences (TypeSafe), and a food database for barcode lookups (Open Food Facts). Each has its own terms and privacy practices, which we do not control.

To the fullest extent the law allows, we are not responsible for how those services work, for their availability, or for what they do with information sent to them. Some are used only when you switch a feature on.

Because your records stay on your device and we do not hold them, there is generally nothing on our side to access, correct or delete: you can do that yourself in the Privacy centre. For the little we may handle, such as a question sent to the AI helper (which we do not store) or technical logs kept by our web host, you can contact us through the contact page.

You may have rights under the law that applies to you, including India's Digital Personal Data Protection Act, 2023. To raise a request or a grievance, use the contact page and describe what you need; we will aim to reply within 30 days.

The app is a record-keeping and pattern-viewing tool only. It is not a medical device, is not approved or certified as one, and is not a substitute for professional medical advice, diagnosis or treatment.

The app does not diagnose, prescribe, or tell you how much insulin or medicine to take. Any figure it shows (averages, time in range, estimated GMI, patterns, food or dose history) is a calculation from what was entered, and can be incomplete or wrong.

The optional Ask GlucoNexa helper can, if you ask, explain in general terms what a glucose number (or the recent readings you choose to include) means compared with common ranges and your own targets, and can suggest general food and activity ideas. That is general information produced by an AI service. It is not advice for you personally, not a diagnosis and not a monitoring service, it can be wrong or incomplete, and it never tells you what dose or medicine to take. Consult your doctor before deciding anything, including before changing what you eat or how you exercise.

Always follow the plan given by your doctor or care team. Never delay, change or skip treatment because of something shown in the app. If you have symptoms of very high or very low glucose, or feel unwell, get medical help immediately; do not rely on the app.

The app is provided free, "as is" and "as available", without warranty of any kind, express or implied, including accuracy, fitness for a particular purpose, availability, or that it will be error-free or keep your data. Features can change, move or be withdrawn at any time.

To the fullest extent permitted by law, the operator is not liable for any loss, injury, health outcome, loss of data, or direct, indirect, incidental or consequential damage arising from your use of, or inability to use, the app, or from reliance on anything it shows. This includes any decision about food, medicine, insulin or care taken with the help of the app.

Nothing in these terms excludes liability that cannot be excluded by law.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from them or from the use of the app.